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Please Note: By default, we set you up with a username/password that is sent to you in your Welcome email. Port : Leave blank or use 21 (if left blank this uses port 21 by default)Įncryption : Use explicit FTP over TLS if available or Require explicit FTP over TLS Host: (yours may be different be sure to check your Welcome email) If you forgot to save the Welcome email we sent to you after signing up, please refer to this article on how to check your past email notifications directly inside of your billing dashboard. Please check your Welcome email for your server's hostname. Note: Your Host (server's hostname) may be different from. On the General tab you will enter the following information (see below). The Site Manager will open on the General tab. To add a New Site to FileZilla you'll want to: It saves that information in your Site Manager's Entry list so you can choose a website from that Entry list and connect within seconds. Use the Site Manager, to manage your website's FTP accounts, as shown below.Īdding a New Site to your Site Manager in FileZilla will save your FTP account details so you don't have to enter that information the next time you open FileZilla to connect. This is a known and common issue with FileZilla. We have found that oftentimes users are not able to connect via FTP using the Quickconnect feature. NOTICE: DO NOT use FileZilla's Quickconnect feature. It will have the word Welcome! in the message subject: If you do not have your welcome email or forgot your information, you can retrieve that email in our secure client area. You will need this information to continue to follow this tutorial. The welcome email we sent to you after completing your order at PeoplesHost will contain your FTP account details hostname, username, and password. Related Article : How to Connec to FTP with Cyberduck Related Article : How to Connect to FTP with CoreFTP Status: Connection attempt failed with "EAI_FAIL - Nonrecoverable failure in name resolution".
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You may receive output in FileZilla that looks like the following: As an alternative, you can log into cPanel and use File Manager to manage your site's files. We highly recommend trying to connect while on your home network.
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You may see the following errors in your output log (see below). If you are attempting to connect via FTP while on a work network you may be blocked by your workplace's firewall.
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We recommend FileZilla since it's a free, widely used Open Source FTP client and can be downloaded here. In order to connect to your server at PeoplesHost via FTP (File Transfer Protocol), you will need an FTP client.
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